Exchange rules

1. General Provisions
This Agreement (hereinafter referred to as the Agreement) describes the terms and conditions on the basis of which the services of the exchange service "CryptoBox" are provided and is an official written and public offer addressed to individuals and legal entities (hereinafter referred to as the User) to enter into the Agreement on the provision of services by the service "CryptoBox" on the terms and conditions set forth below.
Before using the CryptoBox service, the User is obliged to familiarize himself/herself with the terms and conditions of the "CryptoBox Service Agreement".
The use of "CryptoBox" service is possible only on condition that the User accepts all the terms and conditions of the Agreement.
The current version of the Agreement is available for public access on the website of the "CryptoBox" service.

2. Terms and definitions used in the Agreement:
CryptoBox (Service) - a system of providing Internet services for exchange, sale and purchase of electronic currencies.
Internet site of the Service - CryptoBox.in.ua
User - any individual or legal entity that uses the services of the CryptoBox Service and has accepted the Agreement in accordance with its terms and conditions.
Partner - a person providing the Service with services to attract Users, the terms and conditions of which are described in this Agreement.
Payment system - a software product created by a third party, which is a mechanism for realization of accounting of money (electronic money) and/or other obligations, payment for goods and services in the Internet, as well as organization of mutual settlements between Users.
The main payment systems under this Agreement are: Bitcoin, AdvCash, Perfect Money and others. The exact list of payment systems is specified on the Internet site of the Service.
Client of the payment system - a person who has concluded an agreement with the relevant payment system for the acquisition of property rights of claim to it, measured in conventional units accepted in the relevant payment system.
Electronic currency - a monetary and/or other obligation between the developer of this currency and its user, expressed digitally.
Payment/Operation - transfer of electronic and/or other currency from the payer to the recipient.
Application - expression of the User's intention to use one of the services offered by the CryptoBox Service by filling out an electronic form through the Service's website, on the terms and conditions described in the Agreement and specified in the parameters of this Application.
Payment data conformity check is a check of card (or account) belonging to its owner. The conditions of verification of belonging are set by the Service, and are performed at one time for each new account (card) of the client.
In exceptional cases it is necessary to confirm it by video link.
Source currency - electronic currency, which the User wishes to sell or exchange.
Source account - wallet number or any other designation of the User's account in the Payment system, from which the Source currency was sent.
Received currency - electronic currency, which the User receives as a result of selling or exchanging the Source currency.
Recipient's Account - wallet number or any other designation of the User's account in the Payment system to which the Received currency will be sent.
Currency Reserve - the amount of certain Electronic Currency available on the CryptoBox Service at the moment of creating the Order.
Currency Exchange - exchange of the Electronic Currency of one payment system for the Electronic Currency of another payment system.
Rate - the value ratio of two electronic currencies at their exchange.
Electronic Currency Reserves - amounts of Electronic Currencies or funds available to the Service for the performance of services. The amounts of reserves are indicated on the Service's website on the main page.

3. Subject of the Agreement and procedure of its entry into force
3.1 The subject of this Agreement is provision of the following services to the User by the CryptoBox Service:
- exchange of electronic currency;
- sale of digital currency to the User;
- purchase of digital currency from the User.

3.2 Acceptance (acceptance of the terms and conditions) of this Agreement (Offer) is made by the User in case of:
- sending an Application for one of the services offered by the Service;
- registration on the Internet site of the Service.

3.3 When sending an Application, the acceptance of the public offer is recognized as the User's actions to complete the formation of the Application, confirming his intention to make a transaction with the Service on the terms offered by the Service. The date and time of acceptance, as well as the parameters of the conditions of the Application are recorded by the Service automatically at the moment of completing the formation of the Application. This Agreement enters into force at the moment of receipt from the User to the Service's details of electronic currency or money in the amount provided for by the parameters of the Order.

3.4 In case of registration on the Internet site of the Service, this Agreement comes into effect at the moment of ticking the box before the words "I agree with the terms of the offer" and clicking the button "Register".

3.5 The term of validity of the contract is established indefinitely until the moment of termination of the contract on the initiative of one of the parties under the conditions specified below.

3.5.1 Information about applications, the last status of which has not changed for 12 months - is automatically deleted from the service. Regardless of the final status.

4. Services and the order of their provision
4.1 General procedure of rendering services by the Service

4.1.1 Ordering of services by the CryptoBox Service is carried out by the User by sending an Application through the Internet site of the Service.

4.1.2 Management of the exchange process or obtaining information about the progress of the service by the User is performed by means of the corresponding user interface located on the Internet site of the Service.

4.1.3. CryptoBox Service executes the Applications on an irrevocable basis in accordance with the terms and conditions of the relevant Payment Systems. Special conditions of work with some Payment Systems are specified below.

4.1.4 CryptoBox Service is not responsible for the actions of the Payment system to its Client. The rights and obligations of the Payment system and its Client are regulated by the terms of services of the respective Payment systems.

4.1.5 By using the services of the CryptoBox Service, the User confirms that he/she legally owns and disposes of the funds and electronic currency involved in the respective Payment.

4.1.6. The User undertakes to independently calculate and pay all taxes required by the tax legislation of the User's location.

4.2 Electronic Currency Exchange Service

4.2.1 By placing an Order the User entrusts, and CryptoBox Service on its own behalf and at the expense of the User, performs actions on exchange of Electronic currency of one Payment system (Source currency) for Electronic currency of another Payment system (Received currency) chosen by the User.

4.2.2 The User undertakes to transfer (transfer) the Source Currency in the amount specified in the Application, and the CryptoBox Service, after receiving the corresponding Electronic Currency, undertakes to transfer (transfer) to the User the Received Currency, calculated at the Exchange Rate and in accordance with the tariffs of the Service.

4.2.3 The amount of remuneration of the CryptoBox Service is reflected in the Application and confirmed by the User on one of the pages of the user interface when making an Application.

4.2.4. The obligation of the CryptoBox Service to transfer (transfer) the E-currency to the User is considered to be fulfilled at the moment when the E-currency is debited from the CryptoBox Service account in the corresponding Payment system, which is registered in the transaction history of the corresponding Payment system.

4.3 The Service of selling the Electronic Currency to the User

4.3.1 By placing an Order the User authorizes and the CryptoBox Service on its own behalf and at the expense of the User performs actions on purchase and transfer of Electronic Currency to the User.

4.3.2 The amount of remuneration of CryptoBox Service for the specified actions is reflected in the Application and confirmed by the User on one of the pages of the user interface.

4.3.3 Within 24 hours from the moment of receipt of funds from the User in the amount specified in the relevant Application, the CryptoBox Service is obliged to transfer (transfer) the Received Electronic Currency to the details and in the amount specified by the User in the Application.

4.3.4 The CryptoBox Service has the right to cancel the User's Order for the purchase of Electronic Currency, if the payment for such an Order has not been received on the settlement account of the Service after 24 hours from the moment of creating such an Order.

4.3.5. The obligation of the CryptoBox Service to transfer (transfer) the Received Currency to the User is considered to be fulfilled at the moment of debiting the Electronic Currency in the respective Payment System from the CryptoBox Service account, which is registered in the transaction history of the respective Payment System. 

4.3.6 Within 24 hours from the moment of receipt of funds from the User in the amount specified in the relevant Application, the CryptoBox Service is obliged to transfer (transfer) the received Electronic Currency to the details and in the amount specified by the User in the Application. Except for cases related to technical works of wallets, exchanges and banks, the activity of which cannot be affected by the Service.

4.4 The service of purchasing electronic currency from the User

4.4.1 By placing an Order, the User entrusts, and CryptoBox Service on its own behalf and at the expense of the User, buys digital currency from the User, and also performs actions on transferring the cash equivalent to the User in the amount specified in the Order.

4.4.2 Within 24 (Twenty-four) hours from the moment of receipt of the Initial currency from the User, in the amount specified in the relevant Application, CryptoBox Service is obliged to transfer to the User the cash equivalent of the transferred Electronic currency, in the way chosen by the User when submitting the Application.

4.4.3. The amount of the CryptoBox Service fee for the specified actions is reflected in the Application and confirmed by the User on one of the pages of the user interface.

4.3.4. The obligation of the CryptoBox Service to transfer the monetary equivalent of the transferred E-currency is considered to be fulfilled at the moment when the corresponding amount is debited from the CryptoBox Service account. 

4.3.5. AML/KYC:

- Nota Bene

- CDD - Customer Due Diligence

- EDD - Enhanced Due Diligence.

- KYCC - Know Your Customer's Customer.

4.3.6 AML/KYC Basic Requirements: 

- Internal verification system for high-risk transactions, performs Crystal-based verification to prevent freezing of funds and proceedings with cryptocurrency exchanges.

- In case of a high-risk transaction request from an exchange, the exchange will suspend the exchange transaction until the customer provides proper confirmation of the origin of the funds to the satisfaction of the AML/KYC division of the exchange.

- The confirming factors include: documents of the transaction, the consequence of which the client confirms the legal possession of cryptocurrency assets.

- When conducting a cryptocurrency transaction with Business - accounts, the supporting documents are: registration documents, with the specified legal address, as well as the registration code of the company, bank account/exchange statement, confirming the legal possession of cryptocurrency assets. Identity documents (passport or driver's license).

- In case the transaction is blocked by the exchange - it can be blocked for a period of time set by the regulator. Each situation is individual and can take from 1-3 working days, in complicated cases - until the end of legal proceedings, or removal of arrest from other wallets associated with the cryptocurrency address.

 

5. Additional terms and conditions of services.
5.1 If the User fails to receive E-currency or funds to the CryptoBox Service within 24 hours from the moment of making the Application, the Service has the right to cancel such Application in case of manual processing of received payments, and within 1 hour in case of automatic processing. If within 90 days the Application is in the status of "Canceled" it is automatically deleted. Electronic currency or funds received after 24 hours are subject to refund to the payer's details. When making the return, all commission expenses for the transfer are made from the received funds at the User's expense.

5.2 In case of receipt from the User to the CryptoBox Service of E-currency or funds in the amount that differs from the amount specified in the Application, the Service has the right to consider it as an order of the User to recalculate the application according to the actually received amount of E-currency. If the exchange rate changes by 5% or more, the Service has the right to recalculate the exchange rate to the current one. If the amount of the received Electronic Currency or funds differs from the amount declared by the User by more than 10%, the Service can unilaterally cancel the Order and return the received funds to the payer's details. When making a refund, all commission expenses for the transfer of funds are made from the received funds at the expense of the User.

5.3 If the CryptoBox Service fails to fulfill the condition of sending the E-currency or funds under the Application to the details specified by the User within 24 hours from the moment of sending the Application, the User has the right to demand the return of the E-currency or funds in full, except for the cases specified in this Agreement. The request for the return of the E-currency or funds can be fulfilled by the Service only if at the moment of receiving such a request the cash equivalent has not been sent to the details specified by the User. The extension of the period of transfer of the Electronic currency or funds may be caused by the conditions of processing of requests of certain Payment systems, in which case the Service is not liable and no refund is made.

5.4 The exchange rate of the Electronic Currency is fixed by the System for no more than 18 minutes from the moment of making the Order. If the User pays after 18 minutes, the System automatically updates the exchange rate and blocks the possibility of creating an Order. In case of blocking the creation of an Order it is necessary to create a new Order at the current rate, skipping the point with payment, as well as contact the technical support of the CryptoBox Service.
In case of Bank payments, the rate is always updated.

5.5 Special conditions of some Payment systems:
- Bank payments are processed by the Service within 24 hours, if necessary, the Service reserves the right to request the verification of payment data and identity documents to prevent fraudulent actions of third parties;
- If the Bitcoin Application is completed, no refund is possible;
- If the sent Bitcoin amount is less than 0.0010 VTS, no refund is possible
- Bank transfers in the direction of Visa/Mastercard UAH/RUB in most cases are credited instantly, but in some cases it may take up to 5 banking days.
in some cases may take up to 5 banking days.
- If during the transfer "Bank to Any Direction" you specified a comment to the payment not as in the description of the exchange, we have the right to impose a fine of 10% of the credited amount or make a refund with a 10% commission.

5.6 For the returns provided by the service policy - a commission of 5% of the received client's asset (bank transfers, cryptocurrencies, electronic currencies) is withheld.

6. Cost of services
6.1 The cost of services of the CryptoBox Service is set by the management of the Service and published on the Internet site of the Service.

6.2 CryptoBox Service has the right to independently change the rates of exchange of Electronic currencies and charged commissions at any time unilaterally, about which it notifies the Users of the Service by preliminary placement of information about these changes on the Internet site of the Service.

6.3 The Application created by the User on the Service's website shall specify the Exchange Rate, the amount of commission charged by the relevant Payment System for the Transaction, the amount of the Service's remuneration, the method of Exchange, as well as the total amount of money or electronic currency to be transferred.

6.4 The CryptoBox Service charges the cost of its remuneration at the moment of the corresponding Transaction.

6.5 The Service offers the following reward system (only for registered Users). Find out the status of your discount, and increase your reward percentage by contacting technical support!

7. Affiliate Program: 
7.1 If you are the owner of a popular website, YouTube channel, promoted Instagram account, or simply have a wide circle of acquaintances who often use electronic currency exchange services. You have an opportunity to become our partner. 

Namely: when you register on the site, you will have an affiliate link in your personal cabinet (bonus percentage is specified by default, it can be changed after communication with the administration of CryptoBox exchange office). 
As soon as your link is clicked and exchanged in our exchange office - you will receive a bonus in the form of a specified percentage of the exchange amount or a percentage of profit. You can receive payment to any e-wallet or cryptocurrency wallet. Payment is made at the request of the user.

7.2 If you are the owner of the monitoring of exchangers, we can provide you with a rate export file so that you can add us to the listing. Once added, you also become our partner.

8. Responsibilities of the Parties
8.1 CryptoBox Service is liable to the User in the amount not exceeding the amount of Electronic Currency or money transferred by the User.

8.2 The CryptoBox Service is not responsible for malfunctions, errors and failures in the operation of software and/or hardware that ensure the functioning of the CryptoBox Service, which occurred for reasons beyond the control of the CryptoBox Service, as well as related losses of the User.

8.3 The CryptoBox Service provides services only for exchange, purchase and sale of Electronic Currencies. CryptoBox in no way accepts payment in favor of any third parties, as well as prohibits transfer to wallets that do not belong to the User. CryptoBox does not enter into any partnership relations, does not conclude any contracts with recipients of payments for its goods or services.

8.4 CryptoBox Service is not responsible for the User's losses resulting from unauthorized actions of third parties.

8.5. The User is fully responsible for the accuracy of the information provided by him/her when filling in the Application. In case the User did not specify or incorrectly specified personal or payment data, CryptoBox Service is not responsible for the User's losses incurred as a result of the mistake.

8.6 The User warrants that he/she is not involved in:
- money laundering operations;
- receiving proceeds from drug trafficking;
- receiving proceeds from criminal and/or terrorist activities;
- income from trade with countries with which trade is prohibited by international organizations;
- proceeds from any other illegal activity.

8.7 In case of delayed receipt or not receipt of funds to the details specified by the User, due to the fault of the Payment system or bank specified by the User in the Application, the Service does not bear any responsibility for possible damage caused to the User. The User agrees that in this case any claims are brought by him to the Payment system or bank, and the Service, in its turn, provides assistance to the User within the limits of its possibilities.

8.8 In case of detection of falsification of communication flows or any negative impact on the normal operation of the Service's program code, which is directly or indirectly related to the User's Application, the execution of the Application by the Service is suspended, and the recalculation of the parameters of the Application in accordance with the current terms and conditions or, in case of the User's disagreement with the recalculation, the return of the Electronic currency or funds to the payer's details is made for the funds already received.

8.9 The Parties shall be released from liability for full or partial non-fulfillment of their obligations under the Agreement, if such failure was caused by force majeure circumstances, which occurred after the Agreement came into force, as a result of extraordinary events that could not have been foreseen and prevented by reasonable measures.

9. Other Conditions
9.1 It is prohibited to use the CryptoBox Service for fraudulent and illegal operations.

9.2 Administration of the CryptoBox Service reserves the right to provide information about payments to law enforcement and other authorities in accordance with the legislation.

9.3 Upon request of the Administration of the Service, the User undertakes to provide identity documents, as well as other information related to payments.

9.4 The User undertakes not to disrupt the CryptoBox Service by interfering with its software or hardware parts, as well as by distorting the parameters transmitted to the Service.

9.5 CryptoBox Service in case of suspicious actions in the process of registration of an application by the User, in order to avoid damage from hacker attacks has the right to suspend the execution of such operations until the reasons for these actions are clarified.

9.6 CryptoBox Service has the right to refuse to execute the operation of exchange, purchase and sale of electronic currencies, if the transfer of Electronic Currency to the Service account was made without registration of the Application by means of user interfaces on the Service Website.

The e-currency transferred to the respective Service Accounts without making an Application through the user interfaces on the Service Website can be returned to the User upon request, taking into account the deduction of the payment system commission.

9.7 The Administration of the Service has the absolute right to refuse to provide services to any client, without giving any reasons.

10. Final Provisions
10.1 The Parties have concluded this Agreement in electronic form and recognize it as equivalent in legal force to the agreement concluded in writing.

10.2 CryptoBox Service has the right to unilaterally make changes to the Agreement by publishing the changes on the System Website. The changes come into effect from the moment of their publication, unless another term of the changes coming into effect is additionally determined at the time of their publication.

10.3 CryptoBox Service has the right to send the User to the e-mail specified by the User information about the status of the exchange process, as well as other information, including advertising.

10.4 All disputes and disagreements that have arisen or may arise from this Agreement shall be resolved through negotiations on the basis of a written application of the User. Any of the Parties has the right to apply for dispute resolution in court at the location of the Service.

Information on the site, including graphic images, text information, program codes, etc. is the property of CryptoBox.in.ua and is protected by copyright laws. Each case of unauthorized copying (full or partial) may be prosecuted under the current legislation.
The User confirms that he has read all the provisions of this Agreement and unconditionally accepts them, otherwise the User has no right to use the CryptoBox Service.

10.5 When creating an application, try not to use the mail "@ukr.net". Due to unknown reasons of this mail service - it may not accept emails from many resources, including ours.

Cryptocurrency payouts are: 
BTC: After 1 confirmation
LTC/ETH/DSH and other altcoins: After 6 confirmations.